Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy





Which pass did you use? 7 day ordinary
When did you travel? May 2016
How long did you stay in Japan?

2 weeks

Please rate Japan Rail Pass  
Overall ★ ★ ★ ★ ★   Excellent
Value ★ ★ ★ ★ ★   Excellent
Easy to use ★ ★ ★ ★   Very Good
Please rate Japan Travel Centre  
Our service ★ ★ ★ ★ ★   Excellent
Which city/cities in Japan did you visit? Tokyo, Osaka, Kyoto, Hiroshima, Tanabe
Which of these did you enjoy the most? Japanese food
Your review

The Travel Centre were excellent in helping me get my rail pass sorted. Althoug I knew it was only available to foreign nationals I hadn't realised I could only order it before I arrived. I was stuck on the Friday afternoon before I left on Monday morning ringing around trying to find a way to do this. The Travel Centre said they could post it to my Tokyo hotel (I didn't need the pass for the first week), but then I got a call back to say that they could get in in the post that night and delivery it to my home the following morning. Duly done, as said! Very impressed.

The Rail Pass does make travel so much easier and is cost effective if you're doing more than one long journey. Once mine ran out I made a mistake on my last single ticket and got on a faster service than my ticket allowed. The only thing is to leave enough time when you get there to process your order. Don't do what I did and leave it to the morning you want to travel - the queues were pretty long in Tokyo station.

I moved city quite a lot which can get exhausting lugging your bags around. Next time I will use the pass to travel more on day trips. You can get quite a long way and back in a day on the bullet trains and they have excellent amounts of leg room and the seats recline pretty far too.

Would you like to visit Japan again? Yes