Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy



Nickname Dan
Which pass did you use? 7 Day Ordinary
When did you travel? 05 May 2015
How long did you stay in Japan? 11 nights
Please rate Japan Rail Pass  
Overall ★ ★ ★ ★ ★  Excellent
Value ★ ★ ★ ★   Very Good
Easy to use ★ ★ ★ ★   Very Good
Please rate Japan Travel Centre  
Our service ★ ★ ★ ★ ★   Excellent
Which city/cities in Japan did you visit? Tokyo, Kyoto, Osaka
Which of these did you enjoy the most? Historical sites (e.g. Temples, Shrines)
Your review I spent four nights in Tokyo, utilising paid day passes for the subway to get around during that time. After that I activated my 7 day Rail Pass for the final 7 days, which I used to take the shinkansen to Kyoto, where I spent 2 nights. After that, I took the shinkansen (using the JR Pass again) to Osaka for a further 2 nights. And finally used the JR Pass to get back to Tokyo using the shinkansen when my time was up.

The whole experience was very easy and fluid. The staff at the office were extremely helpful and the activation process was very quick. I would highly recommend getting the JR Pass, if you plan to get the use out of it. Inside central Tokyo, I'd argue the subway is preferred choice of transport, many of which lines don't accept the JR Pass, so bear this in mind when ordering. If you plan to use the shinkansen at all, I would say it's definitely worth getting a JR Pass.

The only drawback, and it is a minor one, is that when using the JR Pass you have to go through the staffed ticket gates, rather than using the automated gates. In busier times these manned-gates can become a bottleneck and cause delays, so please account for this. Furthermore, some gates aren't manned physically, and you have to press a button to call a remote member of staff, who uses a webcam to verify your JR Pass. Although painless (and kind of exciting), I can see this experience being difficult for those unfamiliar with technology or uncomfortable with the language.
Would you like to visit Japan again? Yes