Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy



Nickname Bruce
Which pass did you use? Japan Rail Pass 7 Day Ordinary Pass
How long did you stay in Japan? About 12 days
Please rate Japan Rail Pass  
Overall ★ ★ ★ ★  Very Good
Value ★ ★ ★ ★  Very Good
Easy to use ★ ★ ★ ★  Very Good
Please rate Japan Travel Centre  
Our service ★ ★ ★ ★  Very Good
Which city/cities in Japan did you visit? Kyoto, Nara, and Nagasaki
Which of these did you enjoy the most? B. Historical sites
Your review We loved wandering the streets in Kyoto and visiting the many shrines and the monkeys. We also liked that you felt good value for money during our stay and that everyone was very helpful.

The one part that seemed to take a long time using the rail passes was exchanging our rail pass vouchers for the actual rail passes themselves. It would be nice if this could be speeded up by providing some of the forms with the voucher, as much of the information could be collected when you buy the voucher and then have less to write out in long hand on the forms with the pens.
Would you like to visit Japan again? Yes