Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

travel tips

Opening Hours of Japan Rail Pass Exchange Offices

List of the Exchange Offices

tipsJapan Rail Pass Exchange offices are not open 24hours.  If your flight arrives in Japan late evening, it may no longer be possible to exchange the rail pass voucher for the actual JR Pass on that day. Please refer to JR Pass brochures for actual opening and closing times.
For example, Japan Rail Pass exchange office at Haneda Airport International Terminal is only open from 07:45 to 18:30.
Please see our List of the Exchange Offices page for more information.