Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

travel tips

Stand in a line tip

Ticket machine has English instruction

tipsThere may particular space to queue at Shinkansen platform.

Green(先発) one is for next train, Orange(次発) one is for following train on left side picture. But the colour is depends on the station. (Red(先発) is for next train, Green(後発) is for following train on right side picture.)