Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

travel tips

How and where can I exchange my pass?

Travel Tips

tipsWhen you purchase a Japan Rail Pass with us, we send you what is called a Japan Rail Pass Exchange Order. This exchange order needs to be taken to Japan and validated at an authorised Japan Rail office where they will exchange it for a full pass. You will need to provide your passport at the time of validation so it is recommended to validate as soon as you arrive at the airport. Once you have received your JR Pass you can use it like a normal train ticket to travel around Japan.

Please see the list of Exchange Offices