Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

travel tips

Exchange your rail pass at Haneda Airport

Delivery Japan rail pass

tipsThere is a travel service centre at Haneda airport, however, they do not open until 11:00am. If your flight arrives early in the morning, we suggest exchanging your rail pass at Tokyo station which opens at 07:30am.

The journey time is approx. 30mins by Keikyu and JR lines from Haneda airport to Tokyo station. The ticket price is ¥560 (approx. £4).


Japan rail pass exchange office location and opening hours at Haneda airport International Terminal

Haneda Airport
International Terminal
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)