Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

travel tips

Tokyo Station

Tokyo Station

tipsThe JR EAST Travel Service Center at the Marunouchi north entrance in Tokyo Station provides a range of services, including Japan rail pass exchange and seat reservation, tourism information for the Tokyo area and throughout Japan, hotel reservations, hand luggage temporary storage, deliveries and foreign currency exchange.

 

The Japan rail pass exchange office and opening hours at JR Tokyo station

Tokyo JR EAST Travel Service Center
(Marunouchi North)
7:30-20:30
JR-CENTRAL Ticket Office
(Yaesu Central)
7:30-20:30

http://www.jreast.co.jp/e/customer_support/service_center_tokyo.html