Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

travel tips

Delivery Options?

Delivery Japan rail pass

tipsAfter we make your Japan Rail Pass Exchange Order, we can either post it to you or you can collect it from our office in Holborn, London. We currently have the following delivery options available:

* Royal Mail Special Delivery, UK Domestic - This is our standard option which guarantees next day delivery from Royal Mail. This delivery requires a signature so someone will need to be at home to sign for the item. This service does not offer delivery on Saturday, but we can arrange Saturday deliveries for a small extra fee. If you wish to receive it on Saturday, please choose ‹ Saturday Delivery › as a delivery method when you place your order online.

* Royal Mail International Signed For, European Countries Only - This is our standard overseas delivery service. Please note that once the package has left the UK, it is not possible to track using the Royal Mail track and trace service. The estimated delivery time is between 10 and 20 working days or sometimes slightly longer, but this can vary with individual countries and the efficiency of the postal service available.

* FedEx International Priority/DHL, Worldwide - This is our fastest delivery option with some countries in Europe offering next day delivery. This is a great option if you need a JR Pass delivered within a short period of time, or you live in a country where the postal service is less reliable. Please contact us if you would like to confirm an estimated delivery time.

We can arrange delivery of JR Pass to Japan

We can arrange delivery of JR Pass to Japan. After placing an order, please contact us with the necessary details.

- Hotel Name/Address/Tel. No. (the same for business or residence address)
- Check-in/Check-out Date
- Name of Lead Guest/s
- Hotel Supplier (Expedia / Ebookers, etc..)

*Please note that incomplete or erroneous information may result to delay or delivery failure.