Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

travel tips

How can I reserve seats?


tipsThe Japan Rail Pass allows you to make free seat reservations, which is useful if you are planning to travel on dates which might be busy or if you want to guarantee a seat.

Midori  no Mado guchiAll seat reservations need to be made in Japan by visiting the 'green window' (Midori no Mado guchi)at the train station. A normal bullet train has 16 carriages and carriages 1-5 are all for unreserved seating. This means that you can choose any seat in these carriages without making a seat reservation in advance. By making a seat reservation any time up to a month in advance of your planned journey, you can guarantee a seat (if there is one available for you to reserve).