Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

travel tips

How to store my luggage on the train?


tipsThere is no proper luggage space on the Shinkansen, so in case you can’t place your luggage on the overhead rack you will need to store them in the space behind the last row of seats at the end of the carriage. But the space is very small and limited.

Travelling with lots of luggage?

tipsIf you are travelling with many or heavy luggage, there is an option to send them ahead via Takkyubin (a courier service). You can arrange this at the airport or you may also be able to arrange it at your hotel.

What is the difference between Nozomi and Hikari?

What is the difference of Nozomi and Hikari?

tipsThe main line which runs from Tokyo to Hakata in Kyushu is referred to as the Tokaido-Sanyo Shinkansen and operates three classes of bullet trains.

The difference between these trains is the number of stations the train stops at. Nozomi stops at only the largest stations, Hikari at large and medium stations and Kodama stops at all stations. Although the JR Pass is not valid for the Nozomi and Mizuho trains, you can use the Hikari and Kodama, Sakura, and Tsubame trains without limitations.

The difference in journey time from Tokyo to Kyoto is about 20 minutes with the Nozomi taking 2 hours and 20 minutes vs 2 hours and 40 minutes with the Hikari. The Mizuho is a new limited-stop shinkansen service which has been operating on the Kyuhu and Sanyo shinkansen lines between Shin-Ōsaka and Kagoshima in Japan as of March 12, 2011.

How can I find my train at the station? Is there a sign in English?


tipsThe signs at the station, platform and on-board are displayed both in Japanese and English. Announcements are made in Japanese and English too!

How can I reserve seats?


tipsThe Japan Rail Pass allows you to make free seat reservations, which is useful if you are planning to travel on dates which might be busy or if you want to guarantee a seat.

Midori  no Mado guchiAll seat reservations need to be made in Japan by visiting the 'green window' (Midori no Mado guchi)at the train station. A normal bullet train has 16 carriages and carriages 1-5 are all for unreserved seating. This means that you can choose any seat in these carriages without making a seat reservation in advance. By making a seat reservation any time up to a month in advance of your planned journey, you can guarantee a seat (if there is one available for you to reserve).

Validity in hours or days?

tipsThe Japan Rail Pass is measured in days rather than hours. Even if you activate the pass in the late evening on your first day, it would expire at 23:59 on day 7. In other words, if you activate it at 8pm (or anytime) on 1st Dec, it would expire at 23:59 on 7th Dec.