Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

travel tips

Delivery Options?

Delivery Japan rail pass

tipsAfter we make your Japan Rail Pass Exchange Order, we can either post it to you or you can collect it from our office in Holborn, London. We currently have the following delivery options available:

* Royal Mail Special Delivery, UK Domestic - This is our standard option which guarantees next day delivery from Royal Mail. This delivery requires a signature so someone will need to be at home to sign for the item. This service does not offer delivery on Saturday, but we can arrange Saturday deliveries for a small extra fee. If you wish to receive it on Saturday, please choose ‹ Saturday Delivery › as a delivery method when you place your order online.

* Royal Mail International Signed For, European Countries Only - This is our standard overseas delivery service. Please note that once the package has left the UK, it is not possible to track using the Royal Mail track and trace service. The estimated delivery time is between 10 and 20 working days or sometimes slightly longer, but this can vary with individual countries and the efficiency of the postal service available.

* FedEx International Priority/DHL, Worldwide - This is our fastest delivery option with some countries in Europe offering next day delivery. This is a great option if you need a JR Pass delivered within a short period of time, or you live in a country where the postal service is less reliable. Please contact us if you would like to confirm an estimated delivery time.

We can arrange delivery of JR Pass to Japan

We can arrange delivery of JR Pass to Japan. After placing an order, please contact us with the necessary details.

- Hotel Name/Address/Tel. No. (the same for business or residence address)
- Check-in/Check-out Date
- Name of Lead Guest/s
- Hotel Supplier (Expedia / Ebookers, etc..)

*Please note that incomplete or erroneous information may result to delay or delivery failure.

Tokyo Station

Tokyo Station

tipsThe JR EAST Travel Service Center at the Marunouchi north entrance in Tokyo Station provides a range of services, including Japan rail pass exchange and seat reservation, tourism information for the Tokyo area and throughout Japan, hotel reservations, hand luggage temporary storage, deliveries and foreign currency exchange.


The Japan rail pass exchange office and opening hours at JR Tokyo station

Tokyo JR EAST Travel Service Center
(Marunouchi North)
JR-CENTRAL Ticket Office
(Yaesu Central)

Exchange your rail pass at Haneda Airport

Delivery Japan rail pass

tipsThere is a travel service centre at Haneda airport, however, they do not open until 11:00am. If your flight arrives early in the morning, we suggest exchanging your rail pass at Tokyo station which opens at 07:30am.

The journey time is approx. 30mins by Keikyu and JR lines from Haneda airport to Tokyo station. The ticket price is ¥560 (approx. £4).


Japan rail pass exchange office location and opening hours at Haneda airport International Terminal

Haneda Airport
International Terminal
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)

Green Car?

Green car?

tipsThe Japan Rail Pass is also available in a "Green" variety which offers the pass holder access to the green carriages which are located on most trains (except Sanyo Shinkansen between Shin-Osaka and Hakata (Hikari & Kodama)). These green cars are the Japanese equivalent of First Class and offer the passenger extra leg room and higher quality, more comfortable seats. If you are planning any particularly long train journeys during your time in Japan, a green class JR Pass is recommended for absolute comfort.

There is no ‘non-reserved’ seating in Green cars so you will need to reserve your seat before getting on board.

Hayabusa Shinkansen

Hayabusa Shinkansen

Hayabusa Shinkansen

Hayabusa Shinkansen

tipsThe Hayabusa is a high-speed Shinkansen service which has been operating by JR East between Tokyo and Shin-Aomori since 5 Mar 2011. The Hayabusa is a fast way to travel between Tokyo and various cities in the Tohoku region.

Validity of the Japan Rail Pass on the JR East Hayabusa

Ordinary Class: Ordinary and Green Japan Rail Pass holders can make a free reservation.
Green Class: Green Japan Rail Pass holders can make a free reservation.
Gran Class: The full express fare and the Gran Class full fare need to be paid.

Travel to Mt. Fuji

Travel to Mt. Fuji

tipsThe official season for climbing Mt Fuji is from Jul to Aug. Climbing outside the season is extremely dangerous without alpine climbing experience and proper equipment.

Japan rail pass covers travel to and from JR Otsuki station. You will then need to change to the Fujikyu railway and take this to Kawaguchiko station. There you can take a bus to Kawaguchiko Fifth Station. The easiest and most popular option from Tokyo is to take a direct bus from Shinjuku to Kawaguchiko Fifth Station.

If you just wish to look Mt Fuji, you can enjoy beautiful views in Hakone or the Fuji five lakes area and you can even enjoy the view on the train between Odawara and Shizuoka. You will have a higher chance of seeing the incredible view in autumn and winter but it all depends on the weather conditions!

What is Ekiben?

What is Ekiben?

tipsEkiben is a special type of bento box sold at train stations, on Shinkansen and limited express trains. Each station features its own local specialties and some stations have signature ekiben that are well known throughout Japan. Ekiben festivals and competitions have become very popular in Japan. Japanese travellers often say a train trip cannot be completed without having an ekiben on board!

Limited Express Yufuin No Mori

Limited Express Yufuin No Mori

tipsThe Yufuin No Mori is a highland resort express train which operates between Hakata (Fukuoka) and Yufuin, one of the most popular hot spring resorts in Kyushu.

There are no Green seats or non-reserved seats on this train. You must make a seat reservation before boarding.

Narita Express

Narita Express

tipsJapan Rail Pass holders are free to use the Narita Express. As there is no ‘non-reserved’ car on the Narita Express, you must make a seat reservation at the ticket office before you board.

In addition, the Japan Rail Pass is valid on the Tokyo Monorail (Haneda airport to Hamamatsucho) and the Haruka (Kansai airport to Shin-Osaka and Kyoto).

Narita Express

How and where can I exchange my pass?

Travel Tips

tipsWhen you purchase a Japan Rail Pass with us, we send you what is called a Japan Rail Pass Exchange Order. This exchange order needs to be taken to Japan and validated at an authorised Japan Rail office where they will exchange it for a full pass. You will need to provide your passport at the time of validation so it is recommended to validate as soon as you arrive at the airport. Once you have received your JR Pass you can use it like a normal train ticket to travel around Japan.

Please see the list of Exchange Offices