Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

List of the Exchange Offices

List of the Exchange Offices

 

StationOfficeService Hours
Mon-FriSat, Sun & Holidayss
Kushiro Travel Service Center 10:00-18:00
Obihiro Travel Service Center 9:00-17:00
Asahikawa Travel Service Center 9:30-17:30
Sapporo JR Information Desk 8:30-19:00
Travel Service Center (East) 10:00-19:30 10:00-18:00
Travel Service Center (South) 10:00-20:00
New-Chitose Airport JR Visitors Information Desk 8:30-19:00
Hakodate Travel Service Center 10:00-18:00
Shin-Hakodate Hokuto Ticket Office 9:00-20:00
Aomori Travel Service Center 10:00-17:30
Hachinohe Travel Service Center 10:00-17:30
Morioka Travel Service Center 10:00-19:00 10:00-17:00
Akita Travel Service Center 10:30-18:00 10:30-17:00
Sendai Travel Service Center 10:00-19:00
(Mon-Sat)
10:00-18:00
(Sun & Hols)
Yamagata Travel Service Center 10:00-18:00 (Mon-Fri) 10:00-17:00 (Sat)
Fukushima Travel Service Center 10:00-18:00 (Mon-Sat)
Niigata Travel Service Center 10:00-19:00 10:00-17:00
Nagano Travel Service Center 10:00-19:00 10:00-17:30
Mito Travel Service Center 10:00-19:00 10:00-17:00
Narita Airport
Terminal 1
JR EAST Travel Service Center 8:15-19:00
Ticket Office 6:30-8:15, 19:00-21:45
Narita Airport
Terminal 2・3
JR EAST Travel Service Center 8:15-20:00
Ticket Office 6:30-8:15, 20:00-21:45
Haneda Airport International Terminal JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)
7:45-18:30
Tokyo JR EAST Travel Service Center
(Marunouchi North)
7:30-20:30
JR-CENTRAL Ticket Office
(Yaesu Central)
7:30-20:30
Ueno Information Center
(Central Ticket Gate)
9:00-19:00
Shinjuku JR EAST Travel Service Center
(New South Gate)
8:00-19:00
Information Center
(East Ticket Gate)
9:00-19:00
Shibuya Information Center (South) 10:00-18:30
Ikebukuro Information Center (Central Passage) 9:00-18:00
Shinagawa Information Center
(Central Ticket Gate)
9:00-19:00
JR-CENTRAL Ticket Office 9:00-19:00
Yokohama Travel Service Center 10:00-20:00 10:00-19:00
Shin-Yokohama JR-CENTRAL Ticket Office 8:00-20:30
Odawara JR-CENTRAL Ticket Office 5:45-22:30
Mishima Ticket Office (South) 5:45-22:30
Shizuoka Ticket Office 5:00-23:05
Hamamatsu Ticket Office 5:50-23:20
Nagoya JAPAN RAIL PASS Exchange Corner 10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00
Toyama Ticket Office (Central) 5:40-23:30
Kanazawa Ticket Office (Central) 4:40-23:30
Kyoto Ticket Office
(JR-WEST Central)
5:30-23:00
Ticket Office
(JR-CENTRAL Hachijo Shinkansen)
8:30-23:00
Higashi-Maizuru Ticket Office 5:30-21:00
Nishi-Maizuru Ticket Office 5:40-21:00
Shin-Osaka Ticket Office (JR-WEST East) 5:30-23:30
Ticket Office (JR-CENTRAL Central) 5:30-23:00
JR-WEST Travel Corner 9:00-20:00
Osaka Ticket Office
(Central NO.12,13)
5:30-23:00
Kansai Airport Ticket Office 5:30-23:00
Nara Ticket Office 9:00-20:00
Sannomiya Ticket Office (Central) 5:30-23:00
Okayama Ticket Office 5:00-23:30
Tottori Ticket Office 5:45-23:00
Yonago Ticket Office 5:00-22:00
Sakaiminato Ticket Office 7:10-18:30
Matsue Ticket Office 4:50-21:30
Hiroshima Ticket Office 5:20-23:00
Shimonoseki Ticket Office 5:30-22:30
Takamatsu Travel Service Center 10:00-18:00 10:00-17:00
Matsuyama Travel Service Center 10:00-18:00 10:00-17:00
Tokushima Travel Service Center 10:00-18:00
Kokura Travel Service Center 11:00-19:00 10:30-18:00
Hakata Travel Service Center 10:00-20:00
(Mon-Sat)
10:00-18:00
(Sun & Hols)
JR-KYUSHU Ticket Office 7:00-23:00
Saga Travel Service Center 10:30-19:00 10:30-18:00 (Sat)
Ticket Office 10:30-18:00 (Sun & Hols)
Nagasaki Travel Service Center 10:30-19:00 10:30-18:00
Kumamoto Travel Service Center 10:30-19:00 10:30-17:30
Oita Travel Service Center 10:30-19:00 10:30-18:00
Miyazaki Travel Service Center 10:30-18:00 (Mon-Sat)
Ticket Office 10:30-18:00 (Sun & Hols)
Kagoshima-Chūō Travel Service Center 11:00-19:00 10:30-18:00

Note : Some Travel Service Centers are closed during the year end/New Year holiday period. Offices and service hours are subject to change or discontinuation without notice. (as of September 2016)

> JR Website: List of the exchange offices