Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

Travel Plan and Which Pass?

Q. Can I take Mizuho shinkansen?

Am I allowed to travel on the Mizuho Shinkansen or is it just the Nozomi trains that I cannot use? I am planning to travel to Fukuoka and Oita from Osaka.

faq ‘Mizuho’ is unfortunately not covered by Japan rail pass, its same as ‘Nozomi’.

But you can take ‘Hikari’, ‘Kodama’ and ‘Sakura’ bullet train using Japan rail pass.

For example,
From Shin-Osaka to Hakata (Fukuoka): take Hikari or Sakura
From Hakata to Oita: take Sakura or Tsubame and change to Limited Express Sonic at Kokura (or direct to Oita by Sonic. Its depends on the time you travel)