Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. Exchange at Haneda airport

Can I exchange the pass at Haneda airport? My flight arrives at 5am. I couldn’t find the opening hours at Haneda office…

faq There is a travel service centre at Haneda airport, however they don’t open until11:00am. We suggest to exchange at Tokyo station that will open at 07:30am although you will probably need to wait a while until they open.

The journey time is approx. 30mins by Keikyu and JR lines from Haneda airport to Tokyo station. The ticket price is ¥560 (approx. £4) .