Our opening hours during Bank Holiday:
24 AUG(Sat): 10am – 5pm
25 AUG(Sun) & 26AUG (Mon): closed
27 AUG(Tue): 09am – 6pm

* All Japan Rail Passes orders received after 23AUG 1pm will be dispatched on 27AUG, for JRPass collection will be ready after 2pm 27AUG.
* We will accommodate urgent orders during opening hours, for an extra fee.
Please come and order from our Holborn office.

FAQ japan Rail Pass General

Q. Seat reservation

Is there any way to make a seat reservation in advance?

faq You can only reserve JR-East trains online before you activate the pass in Japan.

Please note you will need to enter your credit card details and collect your Reserved Seat Limited-Express Ticket by 9:00 p.m. (21:00, Japan Standard Time) the day before you travel at any of the locations specified by East Japan Railway Company.

If you do not collect your Reserved Seat Limited-Express Ticket, a cancellation fee will be applied.

Please visit JR East site for more information.
http://jreast-shinkansen-reservation.eki-net.com./pc/english/common/menu/menu.aspx

For other JR trains all seat reservations need to be made in Japan by visiting the 'Midori no madoguchi’ at the train station after you activate the pass.