Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

FAQ japan Rail Pass General

Q. 7day rail pass validity

We arrive at Narita Airport at 10am Fri 4th April and travel by train into Tokyo.

On Monday 7th April we travel to Kyoto.
On Thursday 10th we travel from Kyoto to Kanazawa
On Fri 11th April we travel from Kanazawa to Narita Airport

If we validate JR 7 day Rail Passes at Narita airport at around 11am on Fri (4th Apr) will it cover the trains on Fri (11th Apr) morning to Narita airport on our return journey?

faq I’m afraid if you validate a 7day JR Pass on 04Apr, it will only be valid for travel until 10th Apr.

What you can do is purchase a single ticket for your travel from Narita airport to Tokyo costing JPY1500 (N’EX Special price for foreign visitors. approx. £10) and validate JR pass to start on the 5th April. That way, you will be able to use it on the 10th and cover your travel from Kanazawa to Narita airport which is more expensive than Narita to Tokyo. A single ticket from Kanazawa to Narita costs approx. £85.00