Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

FAQ japan Rail Pass General

Q. I don't land until 22:30 at Haneda airport, is JR office still open?

If not, where else I can exchange the passes?

faq Unfortunately, the ticket office at Haneda Airport is only open from 11am to 630pm. You would need to exchange the pass at the major station in Tokyo next day.

Please see complete list of exchange offices and opening times here,