Bank Holiday Opening Hours & Delivery notice for May 2019:
25May(Sat): 10am – 5pm
26May(Sun) & 27May (Mon): closed
28May(Tue): 09am – 6pm

Delivery & Collection for All Japan Rail Pass Orders:
* All Japan Rail Passes orders received after 24May 1pm will be dispatched on 28May, for JRPass collection will be ready after 2pm 28May.
* We will accommodate urgent orders during opening hours, for an extra fee.
Please come and order from our Holborn office.

FAQ japan Rail Pass General

Q. I don't land until 22:30 at Haneda airport, is JR office still open?

If not, where else I can exchange the passes?

faq Unfortunately, the ticket office at Haneda Airport is only open from 11am to 630pm. You would need to exchange the pass at the major station in Tokyo next day.

Please see complete list of exchange offices and opening times here, http://www.japan-railpass.co.uk/japan-rail-pass/exchange-offices.html