Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. I am travelling to Japan tomorrow but forgot to order the rail pass!

As I am in London - is there any way I can collect it from you so I know 100% sure that I will have it when I am leaving tomorrow?

faqIf you order the exchange voucher online today by 1pm, you will be able to collect it from our London office after 2pm. We open till 6pm (Mon- Fri)

You can also purchase it at our London office but the price is £10 higher than the online price.