Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

FAQ japan Rail Pass General

Q. which stations in Tokyo, I would be able to exchange my JR pass voucher?

Q. which stations in Tokyo, I would be able to exchange my JR pass voucher?

faq Those are the stations in Tokyo you will be able to exchange

 

Narita Airport
Terminal 1
JR EAST Travel Service Center 8:15 - 19:00
Ticket Office 6:30 - 8:15, 19:00 - 21:45
Narita Airport
Terminal 2
JR EAST Travel Service Center 9:30 - 20:00
Ticket Office 6:30 - 9:30, 20:00 - 21:45
Haneda Airport
International Terminal
JR EAST Travel Service Center
(TokyoMonorall 2F Ticket Gate / Arrival lobby)
7:45 - 18:30
Tokyo JR EAST Travel Service Center
(Marunouchi North)
7:30 - 20:30
JR CENTRAL Ticket Office
(Yaezu Central)
7:30 - 20:30
Ueno Information Center
(Central Ticket Office)
9:00 - 19:00
Shinjyuku (South Ticket Gate) 9:00 - 19:00
Information Center
(East Ticket Gate)
9:00 - 19:00
Shibuya Information Center (South) 10:00 - 18:30
Ikebukuro Information Center
(Central Passage)
9:30 - 18:00
Shinagawa Information Center
(Central Ticket Gate)
9:00 - 19:00
JR CENTRAL Ticket Office 9:00 - 19:00