Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. How do we receive the pass from you?

My girlfriend and I are travelling to Japan this year and are considering buying the rail pass for getting around. If we buy a pass from your website what will you give us to take to Japan to claim our pass? Can this be sent to us in Glasgow?

faqUpon purchase, we will issue an exchange voucher which you need to take with you to Japan. At arrival, you can then exchange to the JR Pass at airport or major train stations. We do send vouchers by Royal Mail special delivery to Glasgow, the cost is £5.99 additionally. Kindly select the delivery option you prefer when ordering online.