Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. Wrong departure date, is it a problem?

I'm writing you about the Japan Rail pass booking I placed an order last night. It seems that the UK Departure Date is incorrect in the confirmation. It says 1st October, but it should be 12nd October (Friday). Should I amend? Does it matter?

faq The departure date does not in any way affect the validity of the pass. We only ask for the information to make sure that you are travelling within 3months which is also the period in which you can exchange the pass from date of purchase. And from exchange, you can use the pass w/in 1 month.