Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. Can I buy a JR pass for my friends?

I am travelling with a friend but she lives in Australia and we will meet in Tokyo. If I buy her rail pass on your website, does it matter?

faq No, it doesn’t. You may purchase and pay for the pass on behalf of your friend as long as the conditions and eligibility requirements for the purchase/use of JR Pass are met. Or she can do it herself with option to send it to your address. Just please make sure that the correct passport name is specified, as it appears on the passport.