Our opening hours during Bank Holiday:
24 AUG(Sat): 10am – 5pm
25 AUG(Sun) & 26AUG (Mon): closed
27 AUG(Tue): 09am – 6pm

* All Japan Rail Passes orders received after 23AUG 1pm will be dispatched on 27AUG, for JRPass collection will be ready after 2pm 27AUG.
* We will accommodate urgent orders during opening hours, for an extra fee.
Please come and order from our Holborn office.

FAQ japan Rail Pass General

Q. How to travel Tokyo to Hakone by rail pass?

faq Get to Odawara staion with JR pass, and from here you can catch local bus or buy Hakone free pass to take you around the sights.

http://www.odakyu.jp/english/deels/freepass/hakone/