Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. Can Japan rail pas use on Metro in Tokyo?

faq The Japan Rail Pass is valid on all trains in Japan which are operated by JR (Japan Rail). There are some private companies which operate the train too. The Tokyo Metro is one such private line and your JR pass will unfortunately not be valid on it. If your pass is valid while you are in Tokyo, the best way to get around is on the standard over ground network (JR Yamanote line) as you will be able to use your pass with it.

You can download a JR over ground train map of the greater Tokyo area here: