Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. Pass for my friend working in Japan

I will be visiting my friend who is currently working in Tokyo. We are planning to travel together using Japan rail pass. Can I buy a pass for my friend from you? She is British and living Japan less than one year.

faq Unfortunately your friend is not eligible for Japan rail pass. The Japan Rail Pass can only be used by visitors to Japan. This means that you will need to show that you have a ‘temporary visitor’ entry status in your passport when you validate your passes. I assume she holds working visa or working holiday visa, so she is not eligible for Japan Rail Pass.