FAQ japan Rail Pass General

Q. Can I ask your cancellation policy?

faq If you do not use the JR Pass and require a refund, a cancellation fee of 10% of the price paid for the JR Pass, plus a £20.00 per pass handling fee will apply.

You will need to return the unused exchange order to us for a refund to be processed. Refunds will take up to two months to process.

Refunds will not be possible after the exchange order has been exchanged for the actual Japan Rail Pass.