Our opening hours during Bank Holiday:
24 AUG(Sat): 10am – 5pm
25 AUG(Sun) & 26AUG (Mon): closed
27 AUG(Tue): 09am – 6pm

* All Japan Rail Passes orders received after 23AUG 1pm will be dispatched on 27AUG, for JRPass collection will be ready after 2pm 27AUG.
* We will accommodate urgent orders during opening hours, for an extra fee.
Please come and order from our Holborn office.

FAQ japan Rail Pass General

Q. Can I ask your cancellation policy?

faq If you do not use the JR Pass and require a refund, a cancellation fee of 10% of the price paid for the JR Pass, plus a £20.00 per pass handling fee will apply.

You will need to return the unused exchange order to us for a refund to be processed. Refunds will take up to two months to process.

Refunds will not be possible after the exchange order has been exchanged for the actual Japan Rail Pass.