Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. can I buy a rail pass in advance?

I will be in Japan next May but will be travelling to other countries in Asia before then. Can I purchase a Rail Pass now and will it be valid in six/seven month time?

I leave the UK 20Nov12 and arrive in Japan 25May13

faq I’m afraid you can’t purchase the JR Pass at this time if you intend to use it in May13. The voucher has to be exchanged in Japan within 3months from date of purchase. As such, the earliest you may purchase is around February. You may order the Pass online by then and we can post to your preferred address overseas.