Our opening hours during Bank Holiday:
24 AUG(Sat): 10am – 5pm
25 AUG(Sun) & 26AUG (Mon): closed
27 AUG(Tue): 09am – 6pm

* All Japan Rail Passes orders received after 23AUG 1pm will be dispatched on 27AUG, for JRPass collection will be ready after 2pm 27AUG.
* We will accommodate urgent orders during opening hours, for an extra fee.
Please come and order from our Holborn office.

FAQ japan Rail Pass General

Q. Online order failed, why?

I have just tried to order online but it has failed. Please see below screen shot.

Could you advise what I should do?

faq

faq

It seems your card details are incorrect. Please check all details carefully such as card type, number and billing address etc… are correct and kindly try again. If you still encounter the same problem please let us know.