Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. How to specify the starting date?

I would like to buy a JR pass starting from 11th May but I cannot see anywhere on the online booking to input this information – only the starting date of travel (which for me is 7th May). Could you please let me know how I can input this information?

faq When you order the pass online you don’t need to specify your pass starting day. We will just ask your UK departure day to make sure that you are leaving within 3months from the online order.

You can nominate yourself the day that you wish to start using your Japan Rail Pass at the time of validating it in Japan. You can choose any date within the following month to start using your pass, which is useful if you do not want to activate it immediately, but the areas you will be staying in does not have a valid Japan Rail office at which to exchange the pass at.