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Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. Pusan by ferry

Can we use rail pass on JR Hakata to Pusan ferry?

faq No. Japan rail pass is only valid on the JR West Miyajima ferry. We can arrange the single ticket for the ferry if you wish.

Q. How far in advance I can purchase the Japan rail pass?

faq The rail pass exchange voucher is valid for 3 months from the purchase date, which means that you need to exchange it within 3 month in Japan. When you exchange it in Japan, you can choose any date within the following month to start using your Japan rail pass．

Q. Delivery option to Manchester

I would like to ask for information about the Japan Rail Pass. I am going to Japan next week and I would like to obtain it. How long does it take to arrive to my house???? I am currently living in Manchester, UK. Could I buy it online? Could I buy it for another person as well?

faq Yes, you may obtain JR Pass from us. As you will be travelling soon, it will be best to make an immediate purchase online to allow time for delivery.

For special delivery option with Royal Mail;
If you order online before 13:00pm (Mon- Fri) we will post you the same day using Royal mail special delivery.

As long as the conditions and eligibility requirements for the purchase/use of JR Pass are met. You may also buy it for another person.

Q. Discount for 3years old child?

I was looking at booking rail passes for my family through your site. We are 2 adults and 2 children. Is it correct that we do not need a pass for our 3 year old?

faq Yes, that’s right. Children age 5 and below travelling with adults do not need to purchase a JR pass but will not be allocated any seat.

Q. Does ‘Green pass’ include meals or drinks?

faq No, just offering the bigger seat and comfort

Q. What’s difference between Ordinary and Green?

faq Ordinary pass is 2nd class and Green pass is 1st class. The seats for Green cars is bigger than Ordinary and less crowd.

Q. My child is 7 years old, can I buy a child JR pass?

faq Yes. Child price is applicable for 6-11 years. Please place an order online.

Q. I am living in Poland, can you deliver the rail pass to my address?

faq Yes, please place an order online then choose the delivery option at least two weeks before your departure.

Q. Eligibility

I am visiting Japan for few days but I have entertainment Visa, am I allowed to use the JR pass?

faq No, only temporally visitors are allowed to use

Q. If I lose the exchange order, can I have a replacement?

faq No, without returning the exchange order to us we are not able to proceed the refund.