Q. We want to change our 7day passes to 14day
We have received our 7days passes today but actually we want to change it to 14days. Can we do that?

This charge is per order of passes and not charged individually for each pass.
Please return your original pass to us then we will send you the new one.Q. Can Japan rail pas use on Metro in Tokyo?

You can download a JR over ground train map of the greater Tokyo area here: www.jreast.co.jp/e/info/map_a4ol.pdf
Q. Twilight Express - between Osaka and Sapporo

Extra express surcharge: 3,150 yen (between Osaka or Shin-Osaka or Kyoto and any stations in Hokkaido)
Q. Exchange my pass at Kansai airport
I will be arriving to Kansai airport on 05th Feb at 9pm. Can I exchange my Japan rail pass on that day?

Q. Is there a child rail pass price?
Can you advice our kids (7 and 10 years) can get a child discount?

Q. Best way to get to Nikko from Tokyo area using JR pass?

there are only 2 departures from Shinjuku (7:30AM and 1:05PM) and Ikebukuro (7:37AM and 1:11PM) and 2 trips back from Tobu-Nikko station per day (10:45AM and 4:37PM).
Q. Kansai pass for Japanese national?
I am Japanese but has permanent residency in the UK, am I allowed to use Kansai area pass?

Q. Storing luggage
Is there any space for storing luggage on the shinkansen train?

Q. Exchange office at Fukuoka airport
I am arriving to Fukuoka airport at 15:25 on 15th Oct and would like to start using the pass straight away. Can I exchange the pass at the airport?

Q. Tokyo to Hakone by rail pass?
We are thinking of going to Hakone. Can we use our rail pass to get there from Tokyo?
