Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

FAQ japan Rail Pass General

Q. Kyoto to Kanazawa

I wish to travel from Kyoto to Kanazawa on the Thunderbird direct express train. Will this trip be covered on the main Japan Rail Pass?

faq Yes, the Japan Rail Pass will cover the journey on the Ltd Express Thunderbird.

Q. Kansai Wide Area Pass

Can I travel like this if with Kansai wide area pass?

Day 1- Kyoto- Osaka
Day 2- Osaka-Nara-Kobe
Day 3- Kobe-Himeji-Okayama
Day 4- Okayama-Kinosaki Onsen- Okayama

faq These routes are all valid on the Kansai Wide Area Pass. It allows you unlimited travel within the duration of the Pass.

You will find more information on our Kansai WIDE Area Pass page.

Q. I purchased my pass yesterday. Can I come to pick it up today?

faq It will be available after 2pm today for the collection.

Q. I don't land until 22:30 at Haneda airport, is JR office still open?

If not, where else I can exchange the passes?

faq Unfortunately, the ticket office at Haneda Airport is only open from 11am to 630pm. You would need to exchange the pass at the major station in Tokyo next day.

Please see complete list of exchange offices and opening times here,

Q. How quickly will passes be sent to my address in Brighton after place an order?

faq For special delivery option with Royal Mail

If you order online before 13:00pm (Mon- Fri) we will post you the same day using Royal mail special delivery.

Q. I am travelling to Japan tomorrow but forgot to order the rail pass!

As I am in London - is there any way I can collect it from you so I know 100% sure that I will have it when I am leaving tomorrow?

faqIf you order the exchange voucher online today by 1pm, you will be able to collect it from our London office after 2pm. We open till 6pm (Mon- Fri)

You can also purchase it at our London office but the price is £10 higher than the online price.

Q. Child price

What is the age at which a child is classed as an adult when buying the JRP?

faq Children age 12yrs at time of purchase will have to pay the adult price.

Q. 7day rail pass validity

We arrive at Narita Airport at 10am Fri 4th April and travel by train into Tokyo.

On Monday 7th April we travel to Kyoto.
On Thursday 10th we travel from Kyoto to Kanazawa
On Fri 11th April we travel from Kanazawa to Narita Airport

If we validate JR 7 day Rail Passes at Narita airport at around 11am on Fri (4th Apr) will it cover the trains on Fri (11th Apr) morning to Narita airport on our return journey?

faq I’m afraid if you validate a 7day JR Pass on 04Apr, it will only be valid for travel until 10th Apr.

What you can do is purchase a single ticket for your travel from Narita airport to Tokyo costing JPY1500 (N’EX Special price for foreign visitors. approx. £10) and validate JR pass to start on the 5th April. That way, you will be able to use it on the 10th and cover your travel from Kanazawa to Narita airport which is more expensive than Narita to Tokyo. A single ticket from Kanazawa to Narita costs approx. £85.00

Q. which stations in Tokyo, I would be able to exchange my JR pass voucher?

Q. which stations in Tokyo, I would be able to exchange my JR pass voucher?

faq Those are the stations in Tokyo you will be able to exchange


Narita Airport
Terminal 1
JR EAST Travel Service Center 8:15 - 19:00
Ticket Office 6:30 - 8:15, 19:00 - 21:45
Narita Airport
Terminal 2
JR EAST Travel Service Center 9:30 - 20:00
Ticket Office 6:30 - 9:30, 20:00 - 21:45
Haneda Airport
International Terminal
JR EAST Travel Service Center
(TokyoMonorall 2F Ticket Gate / Arrival lobby)
7:45 - 18:30
Tokyo JR EAST Travel Service Center
(Marunouchi North)
7:30 - 20:30
JR CENTRAL Ticket Office
(Yaezu Central)
7:30 - 20:30
Ueno Information Center
(Central Ticket Office)
9:00 - 19:00
Shinjyuku (South Ticket Gate) 9:00 - 19:00
Information Center
(East Ticket Gate)
9:00 - 19:00
Shibuya Information Center (South) 10:00 - 18:30
Ikebukuro Information Center
(Central Passage)
9:30 - 18:00
Shinagawa Information Center
(Central Ticket Gate)
9:00 - 19:00
JR CENTRAL Ticket Office 9:00 - 19:00