Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

With best wishes,
Japan Travel Centre Team

▶︎ JR Pass Cancellation Policy

faq japan

Q. What is ‘Gran Class’ on Hayabusa train?

faq Gran Class is a premium first-class cabin with 2x1 seats per row (total 18seats) on Hayabusa (Tohoku Shinkansen).

The passengers will be offered slippers, blankets, newspapers, a selection of food and drink, and full-time service from the Gran Class cabin attendants.

Japan Rail Pass covers only the basic fare. If you want to take the Gran Class, you have to pay the Limited Express surcharge and Gran Class car surcharge.