Office closure for remote working
Dear Customers,
We would like to announce that our London office is temporarily closing. We will communicate with our customers only via Emails effective as of Saturday 21st March until further notice.

Monday to Friday: 9am to 3pm
Saturdays, Sundays and Bank Holidays: Closed
*Please rest assured, for any Email enquiries received Monday to Friday by 3pm, we will continue to reply the same day as usual.

Basing our response on FCO advice, we will contact all our Japan Package Holiday customers due to travel imminently to advise on your options prior to your departure date.
While we work through this unprecedented situation, we thank you for your continued patience at this difficult time. Please kindly bear with us.
Please stay safe and take care of one another.

faq japan

Q. Signs in English at the station?

I don’t speak and read Japanese… I am a little bit worrying that how do I know which train I should take??

faqMost of the signs at station and platform have the station name in English under Japanese, also the announcements on bullet trains will be both in Japanese and English. So we believe you will find your trains without any problem.

Q. Direct train from Shin Osaka to Kumamoto?

Can I use 7day Japan Rail Pass from Shin-Osaka to Kumamoto? I’ve heard there is a direct train?

faq Yes, you can travel on this route but please note you can only take ‘Sakura’ Shinkansen and not ‘Mizuho’.

Q. Mt Fuji view from Shinaknsen?

I want to see Mt Fuji when I travel to Kyoto by train. Do you know whether I can see Mt.Fuji from Shinkansen?

faq yes, you can as long as weather is fine. From Tokyo to Kyoto, The Mount Fuji being on your right, try to book the D or E seats. Be prepared after train passed Odawara staion!
(These will remain the same from Kyoto to Tokyo route during Mount Fuji will appear on your left).

Q. How can I check the train time schedule?

faq There is a very useful online resource called Hyperdia that allows you to check various details of train travel in Japan. You simply enter in your travel destinations and it will provide you with train times, journey times, journey routing and also the cost. This means that you can check all the journey times for your trip which is a very useful way to help plan your itinerary.

It can be much faster that checking a manual timetable and gets updated as soon as there are any changes to a planned schedule.

Q. luggage

Is there a place we can leave our luggage at the station?

faqmost of the station has a coin locker to store your luggage.

Q. Can I buy a single ticket from you?

Is it possible to plan a day return to Kyoto from Tokyo with rail pass? How far?

I wondered if you are able to help with a train booking from

Tokyo to Osaka 29/10/12
Flight lands in Tokyo at 09:15

Osaka to Tokyo 02/11
Return flight leaves at 11:20

Is this something we could book through yourselves and if yes, do you have times and prices?


  1st class 2nd class
Tokyo - Shin Osaka JPY 20,560 JPY15,460 Nozomi (2.5hrs)
Shin Osaka –Tokyo JPY 20,560 JPY 15,460

Handling Fee: GBP30.00
Postage to UK: GBP50.00 (approx.)

I assume that you wanted to travel immediately upon arrival hence, the need to deliver the ticket in the UK. Another option is to be met by a representative at the airport to hand in the train ticket. Cost for meet and assist service is JPY10,000. It will be converted to GBP (GBP1=JPY115).

Q. Meals and drinks on board?

Can I buy meals/drinks on Shinkansen?

faq At-seat catering service of snacks, Bento box and hot and cold drinks are available on most of Shinkansen and limited express. At the major station you can also find the shop for Ekiben (bento box). Hope you can enjoy some local foods on board!

Q. Day trip to Kyoto from Tokyo.

Is it possible to plan a day return to Kyoto from Tokyo with rail pass? How far?

faq Although we recommend you to stay in Kyoto for few nights as there is so many beautiful sites to visit… but yes, the day trip is possible if you are on a tight schedule.

Sample train schedule,


08:03 Tokyo
[164min] Shinkansen HIKARI 463
10:47 Kyoto



19:29 Kyoto
[164min] Shinkansen HIKARI 534
22:10 Tokyo

Q. Is there a restriction on luggage?

faq According to Japan Rail's official website, there is no restriction on taking luggage on board the Shinkansen (Bullet train). But in practice, these trains are designed with quite a lot less luggage space than most other train services.

If you only have one suitcase you shouldn't have too much of a problem. If it's not much bigger than aircraft "hand-luggage" size, it should fit on the storage rack above the seats. If you can get a seat at the end of the carriage, there is a little space behind the last row of seats where a suitcase will fit.

If you have a reserved seat, it's quite possible that the carriage won't be too full, and you can fit your suitcase on a spare seat next to you or nearby. (Non-reserved ordinary-class carriages are usually too full for you to be able to do this). If you use the Japan Rail Pass, it is very easy to get a reserved seat: just go to the ticket counter and ask for seat reservation.

If you travel in Green car (First class), there should be space between you and the seat in front for your suitacase to stand on the floor.

Because of the recognised difficulty of taking full-size suitcases on the Bullet train, there is a well-developed and efficient Baggage Delivery Service in Japan. You can arrange this at Narita airport (see link on left), or from/to major hotels. It seems amazing, but your suitcase does turn up efficiently at your chosen destination address. If going from a hotel in one city to a hotel in another city, you might send your case off in advance, because it travels by road and doesn't go as fast as you will in the Bullet train!

Q. English sign and announcement at the station?

Do you know if there is an English sign and announcement at the station / on board?

faq Yes, it’s in Japanese and English. Please visit our blog and YouTube to confirm it!