Japan Rail Pass by Japan Travel Centre London, UK

Terms and Conditions

 

JAPAN TRAVEL CENTRE TERMS AND CONDITIONS

USE OF SITE

Your use of this Website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.

You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. This website is operated by Japan Travel Centre as trading name of Gendai Travel Limited, whose registered office is 6 Southampton Place, London WC1A 2DB. When we refer to JTC, Japan Travel, japantravel.co.uk, "we", "us" or "our" etc, we are referring to Japan Travel Centre as trading name of Gendai Travel Limited.

OWNERSHIP & LICENCES

Japan Travel Centre as trading name of Gendai Travel Limited hold the following licences:

IATA

Japan Travel Centre as trading name of Gendai Travel Limited is licensed as an agency by the International Air Transport Association, IATA number 91294991 and therefore we must satisfy strict security, financial and training requirements.

For further information see www.iata.org/about/index

ATOL

Japan Travel Centre as trading name of Gendai Travel Limited is the holder of an Air Travel Organisers’ Licensing (ATOL) license number 4192. An ATOL license provides consumer protection against supplier failure.
For further information see www.atol.org.uk

"Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate"

ABTA

Japan Travel Centre as trading name of Gendai Travel Limited is a member of the Association of British Travel Agents (ABTA) giving the reassurance the company is financially sound and stable. Our ABTA number is K9470/Y0164.
For further information see www.abta.com

COPYRIGHT

This site and each of its modules, is the copyrighted property of Japan Travel Centre as trading name of Gendai Travel Limited and/or its various third party providers and distributors. This includes, but is not limited to any text, scripts, images or graphics used on the site. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Japan Travel Centre as trading name of Gendai Travel Limited and/or its third party providers and distributors.

AGE AND RESPONSIBILITY

You represent that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.

PRIVACY

As a user of Japan Travel Centre’s website, you are in complete control of your travel planning needs. This includes controlling the use of information you provide Japan Travel Centre. When you reserve or purchase travel services through Japan Travel Centre, we collect information which will assist us in the fulfillment of your travel requirements. We may provide information about you to other involved third parties to ensure the successful fulfilment of your travel arrangements. We also use information you provide during registration or as part of the reservation process to customise the content of our site to meet your specific needs and to make product improvements to the Japan Travel Centre website. Japan Travel Centre will send you an e-mail message confirming each reservation you transact online. We do not sell individual customer names or other private profile information to third parties. It remains your responsibility to advise us of any changes to this information and to check that the correct information is contained within the relevant reservation prior to you confirming the transaction.

As a Japan Travel Centre website user you will occasionally receive e-mail updates from us about fare sales, special offers, new products and services. We hope you will find these updates interesting and informative. We respect and will continue to respect the privacy of our customers.

SECURITY

The Site has taken reasonable steps to put security measures in place to protect your data. Our server uses SSL (secure sockets layer) data encryption to help keep your data secure. Personal information entered is encoded before it is sent to us, protecting it as it is transferred over the Internet.

FARES & BOOKINGS

When you buy an ATOL protected flights or flight inclusive holiday from Gendai Travel Limited
You will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

Gendai Travel Limited, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If Gendai Travel Limited, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

TERMS AND CONDITIONS OF BOOKINGS

FARES & BOOKINGS

Please note that fares are not guaranteed until tickets are paid for and ticketed. Whilst we will always endeavor to honour your original quotation, on occasion and subject to airline rules, this may not be possible. In such an event you will be contacted within 72 hours by our reservations office to advise. In the unlikely event that we are unable to issue your ticket at the price quoted, you will be offered the option to cancel free of charge.

The booking classes to which the airfares are quoted are indicative and cannot be guaranteed by Japan Travel Centre as trading name of Gendai Travel Limited. If in doubt, the user of the website should contact the Reservation Hotline advertised on the header of the site. Japan Travel Centre as trading name of Gendai Travel Limited acts as agent for various airlines and other travel suppliers. The terms and conditions imposed by these suppliers should be considered as applied to your contract withJapan Travel Centre as trading name of Gendai Travel Limited. Please contact us at Japan Travel Centre, 6 Southampton Place, London WC1A 2DB or call 020 7611 0150 for details of airline contact information.

When you make an Inbound one way flights booking, outbound ticket copy (departed from UK within 6 months) is required when you purchase one way international inbound ticket from any destinations.

TICKETS

Purchase of airline tickets does not guarantee you a seat on a specified aircraft. Scheduled airline overbooking policy can result in failure of the carrier to provide a seat on a booked flight for a passenger holding a confirmed ticket. Please contact us at Japan Travel Centre, 6 Southampton Place, London WC1A 2DB or call 020 7611 0150 for details of airline contact information. Purchase of air tickets may involve restricted refunds. Credit card information is validated prior to the transaction being finalised . Air tickets have value and should be treated like cash. Never destroy tickets which are not required or are unused. This may involve a loss of otherwise refundable costs. The carrying of appropriate travel documents, including valid a passport and any necessary visas, is the responsibility of the traveller .Japan Travel Centre as trading name of Gendai Travel Limited expressly declines responsibility for any costs incurred in the case that a traveller or party are denied boarding to an aircraft, or denied entry to a country because the traveller or party is not in possession of the appropriate documentation. Travel insurance is highly recommended.Japan Travel Centre as trading name of Gendai Travel Limited can provide cover for most journeys and most risks.

Financial protection for flight only bookings

Where an airline ticket is issued within one working day of payment, a contract will exist between the passenger and the airline and therefore it will not be covered under the ATOL scheme. Bookings are ATOL protected when payment is taken and an airline ticket is not issued within one working day, and when you book a flight inclusive package.

CANCELLATION / AMENDMENTS

If you wish to change or cancel your travel plans, it is your responsibility to notify Japan Travel Centre of such a request. Please note that some tickets are non-refundable and non-changeable.

If you are holding refundable or changeable tickets, Japan Travel Centre reserves right to charge you an administration fee of £50 per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. Please note this fee is also charged in cases of airport tax refunds, when the fare is non-refundable. Any booking fees, service charges or credit card charges are non-refundable.

If you are holding a booking for which ticket has been issued and you do not notify us of your desire to cancel, this will be treated as a "no show" and could result in you losing all you paid.

If you want to cancel your journey it is important that you notify us immediately. This enables us to cancel your reservation with the airline. To notify us of your request for an amendment or cancellation, please contact us by telephone or via email. Please note it is able to process an amendment or cancellation up to one day prior to your departure time.

OFFICE HOURS

MON - FRI: 09:00-18:00
SAT & Holiday: 10:00-15:00
SUN: Closed

Please note we are not able to process an amendment or refund email request which is received after above office hours. Those requests will be preceded following day.

Those tickets, which are refundable or cancelled by us, will be processed and refunded back to the card used at time of booking. Please be advised that the cancellation process could take 2 to 3 months from receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer. Please note that most airlines do not refund if it’s used partially. Tickets, which are returned more than 1 year from date of issue, are classified as expired tickets and must be submitted to the airline for their authority to refund.

EXCLUSION OF WARRANTY

Japan Travel Centre as trading name of Gendai Travel Limited and third party providers and distributors take and will continue to take all reasonable steps to ensure that the information displayed on this site is accurate. However, we cannot guarantee the accuracy of this content and will not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site.

LIMITATION OF LIABILITY

In no event shallJapan Travel Centre as trading name of Gendai Travel Limited or third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which (i) arises out of or is in any way connected with any use of this site or reliance on content found herein or from your inability to access this site (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by Japan Travel Centre as trading name of Gendai Travel Limited Ltd or third party providers or distributors, even if such party has been advised of the possibility of such damages, or for any other party. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages, so the above exclusion may not apply to you. If, notwithstanding the foregoing, Japan Travel Centre as trading name of Gendai Travel Limited or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, Japan Travel Centre as trading name of Gendai Travel Limited and third party provider's and distributor's liability shall in no event exceed, in the aggregate, for accessing this site with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to Japan Travel Centre as trading name of Gendai Travel Limited and without any liability whatsoever, Japan Travel Centre as trading name of Gendai Travel Limited at any time and without notice may terminate or restrict your access to any component of this site. The foregoing terms and conditions shall apply to both contract and negligence claims.

INDEMNIFICATION

You agree to defend and fully indemnify Japan Travel Centre as trading name of Gendai Travel Limited and third party providers and distributors from and against any and all liability, claim, losses, damage or cause of action brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this website.

RELATIONSHIP

The relationship betweenJapan Travel Centre as trading name of Gendai Travel Limited and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.

GOVERNING LAW

This Agreement and its performance shall be governed by the laws of the United Kingdom. You consent and submit to the exclusive jurisdiction of the state and federal courts located in the United Kingdom, in all questions and controversies arising out of your use of the site and this Agreement.

ASSIGNMENT

You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

MODIFICATION

Japan Travel Centre as trading name of Gendai Travel Limited may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

ADDITIONAL TERMS

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions. Details of such terms and conditions can be found at the relevant pages in the site, these should be considered before you commit to purchase goods or services where such terms apply.

SEVERABILITY

These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

HEADINGS

The heading used in these Terms and Conditions are included by convenience only and will not limit or otherwise affect these Terms and Conditions.

ENTIRE AGREEMENT

These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.

 

JR PASS TERMS AND CONDITIONS

WHAT IS INCLUDED IN THE JAPAN RAIL PASS?

All trains operated by the Japan Railways Group are included with only a few exceptions. The extensive Shinkansen "bullet train" network is fully covered with the exception of the Nozomi-type train (see below). All JR Limited Express and Express trains to cities such as Kanazawa are also covered. In addition, thousands of local trains both in cities and rural areas are included. You may see references in older materials to “ferries”. Before the construction of the Seikan Tunnel to Hokkaido and the Seto Bridge to Shikoku, these islands were linked by JR Ferries, but these have been replaced by train links. Only the small Miyajima ferry near Hiroshima is presently included.

NO NOZOMI and MIZUHO?

The JAPAN RAIL PASS is not valid for any seats, reserved or non-reserved, on “NOZOMI” and “MIZUHO” trains on the Tokaido, Sanyo and Kyushu Shinkansen lines. (The pass holders must take “HIKARI,” “SAKURA,” “KODAMA,” or “TSUBAME” trains.) If you use a “NOZOMI” or “MIZUHO” train, you must pay the basic fare and the limited express charge, and for a Green Car the Green Car surcharge. In addition, if you use the GranClass car of the Tohoku Shinkansen, you must pay the limited express charge and the GranClass car surcharge

WHAT DOES “CONSECUTIVE” MEAN?

The Japan Rail Pass is available in 7, 14 or 21 consecutive day lengths. This means that the pass begins the first day of its validity period and then continues uninterruptedly. There are no "black-out" dates for holidays or weekends. The pass validity is by date, not by time of day, so if you start using it in the evening, that will still count as a full day.

WHO IS ELIGIBLE FOR A JAPAN RAIL PASS?

In order to purchase a Japan Rail Pass, it is required for the user to meet the following condition. Anyone interested in purchasing a regional variant of the JR Pass is required to meet condition in order to be eligible.

Condition 1: You are a foreign tourist visiting Japan from abroad for sight-seeing, under the entry status of “Temporary Visitor”

“Temporary Visitor” entry status, according to Japanese Immigration Law, allows a stay in Japan of 15 or 90 days with the purpose of “sight-seeing”.

If you apply for “stay for sight-seeing” when you enter, entry personnel will stamp your passport as “Temporary Visitor”. Only persons who have a passport bearing this stamp can use a Japan Rail Pass.

Condition 2: (Effective 1st of June 2017)You are a Japanese national living in a foreign country who is:

You are a Japanese national living legally in a foreign country for 10 consecutive years or more. A written proof must be obtained from the Japanese embassy or legation of Japan and presented at time of purchase of exchange voucher and at time of exchange.

Acceptable written proof must be one of the following:

1. Copy of your Overseas Residential Registration issued by the embassy or legation of Japan on the foreign country where you live (limited to Overseas Residential Registration with a date of acceptance at least 10yrs or earlier)

2. Certificate of Overseas Residence issued by the embassy or legation of Japan in the foreign country where you live (limited to a Certificate of Overseas Residence with a date at least 10yrs or earlier in which you have established your as present address, either permanent or temporary.

Similarly, applicants with dual citizenship in Japan and another country will not be able to turn in their Exchange Order for a PASS if they entered Japan on their Japanese passport.

Important Note:
*Proof 1 or 2 must be dated no earlier than 6months prior to purchase of exchange voucher.
*Not allow to use any Regional JR Passes.

HOW TO OBTAIN A JAPAN RAIL PASS?

You must purchase an Exchange Order from an authorized sales office or agent such as Japan Travel Centre before you depart to Japan. The Exchange Order must have your name as it appears exactly on your passport (including all first, middle, maiden and last names.) After you arrive in Japan, you will need to go to an applicable JR station that has a Japan Rail Pass exchange office and turn in the Exchange Order to receive your full JR Pass.

WHO CAN USE THE REGIONAL PASSES?

1.The regional Passes are available to travelers entering Japan on a non-Japanese passport with "Temporary Visitor" entry status.
2.It is very important to note that Japanese passport holder cannot use any of the regional passes; they can only use the standard Japan Rail Pass if they meet the overseas residence requirements

HOW TO TURN IN AN EXCHANGE ORDER TO RECEIVE A JAPAN RAIL PASS?

1. You can not use an Exchange Order when you travel on JR lines. You must turn in your Exchange Order and obtain your JR Pass at one of the Japan Rail Pass Exchange Offices.

2. Your Exchange Order must be turned in for a Japan Rail Pass within three months of the issuing date (stamped on the Exchange Order).

3. At the time of the exchange you will be asked to fill out a short application form and to present your passport with the "Temporary Visitor" stamp that you received upon entry into Japan. You must show your passport and this stamp to process the Rail Pass Exchange order.

Note: Without your passport, the pass exchange will not be made. (A photocopy of your passport is not acceptable.)

4. The type of Japan Rail Pass described on the Exchange Order can not be changed.

HOW TO MAKE A RESERVATION?

Seat reservations can be made without additional charges. Seat availability can not be guaranteed otherwise. To make a reservation, apply at any Travel Service Centre ( View Plaza) or a reservation office (Midori–no–madoguchi) at a JR East station. At the Travel Service Centre, show your pass and obtain your reserved seat ticket before boarding.

Note: Seat reservations cannot be made prior to exchanging your JR Pass in Japan.

HOW CAN I GET A REFUND?

If you do not use the JR Pass and require a refund, a cancellation fee of 10% of the price paid for the JR Pass, plus a £20.00 handling fee will apply.

You will need to return the unused exchange order to us for a refund to be processed. Refunds will take two months to process.

Refunds will not be possible after the exchange order has been exchanged for the actual Japan Rail Pass.

Unless we receive your unused JR pass exchange order (s), we will not be able to process your refund.
Unless we receive your unused JR pass exchange order(s), we will not be able to process your amendments request.

HOW CAN I CHANGE MY PASS TO ANOTHER TYPE OF PASS?

If you decide to change the type of pass you have after purchasing it, there is a £15 charge for doing so. This includes changing from national to regional passes and all durations of pass.

This charge is per order of passes and not charged individually for each pass.

PLEASE REFER TO THE JAPAN RAIL BROCHURE FOR ALL OTHER CONDITIONS

Delivery options

After we make your Japan Rail Pass Exchange Order, we can either post it to you or you can collect it from our office in Holborn, London. We currently

have the following delivery options available:

* Royal Mail Special Delivery, Domestic - This is our standard option which guarantees next day delivery from Royal Mail. This delivery requires a signature so someone will need to be at home to sign for the item. This service does not offer delivery on Saturday, but we can arrange it for a small extra cost. If you wish to receive it on Saturday, please choose ‹ Saturday Delivery › as a delivery method when you place an order online.

* Royal Mail International Signed For, European Countries Only - This is our standard overseas delivery service. Please note that once the package has left the UK it is not possible to track using Royal Mail track and trace service. The estimated delivery time is between 10 and 20 working days or sometime even more, but this can vary with individual countries and the efficiency of the postal service available.

* AmWorld , OCS ( To Tokyo only), DHL as International Express Courier - This is our fastest delivery option with some countries in Europe offering next day delivery. This is a great option if you need a JR Pass delivered within a short period of time, or you live in a country where the postal service is less reliable. Please contact us if you would like to confirm an exact delivery time estimate.

When can I receive the JR pass?

For special delivery option with Royal Mail or International delivery option,
If we receive your order by 1:00 pm on a weekday, we will send out the passes the same day. Please note that we do not send out passes for delivery over the weekend or bank holidays so any bookings made after 1:00 pm on a Friday will be despatched the following Monday, or next working day.

For collection at our Holborn office
If we receive your order by 1:00 pm on a weekday, your pass will be ready for collection the same day after 2:00 pm. Please note that any orders made on a Friday after 1pm, at the weekend and public holidays are ready on following Monday or next working day.

*As much as do our best to deliver on time, we are also subject to the delivery constraints of the couriers. We are therefore, not responsible for any loss, damages and costs that may be incurred which are beyond our control.

 

TOURS TERMS & CONDITIONS

Please read the following conditions carefully before you make your booking. All holidays are sold subject to these conditions. Japan Travel Centre is the trading name of Gendai Travel Limited., registration number1394201. In these conditions Japan Travel Centre is referred to as “we”, “us” and “our”. The persons or organisation named on the booking form are referred to as “you” and “your”. This contract and all matters arising out of it are governed by the laws of England and Wales, Scotland and Northern Ireland.

BOOKING

To make a tour booking you must complete the booking form and pay a deposit, if booking more than eight weeks prior to departure. If booking within eight weeks of departure, the full balance will be required at the time of booking. The deposit required is GBP 200.00 per person. On receipt of your booking form and monies, we will arrange to provide you with the various services which make up your tour. A confirmation will then be sent to you detailing the components of your tour and the price. This confirmation constitutes a contract between you and us and there will be no further changes to the price. You must check all the details on the confirmation and contact us immediately if there is anything you believe to be incorrect. You must check that all names listed exactly match those in the passports of each member of your party. No contract for the provision of the tour exists between you and us until we have sent our confirmation, so that if, for reasons such as unavailability, we are unable to accept your booking, our liability to you will be limited to refunding the full amount of any monies you have paid.

PAYMENT

The balance will be due eight weeks prior to departure and if this is not received we reserve the right to cancel your booking and charge cancellation fees as detailed below. An administration fee of 2% will apply to all monies taken from credit cards, with the exception of Diners cards for which the fee will be 3%. No fee applies for payment by debit card. These fees are also applicable to deposits.

INSURANCE

It is important that you have insurance cover that is adequate for your needs on tour and in order to cover cancellation prior to departure should you need to do so due to unforeseen circumstances. If you choose to book insurance with Japan Travel Centre, the premium will be added at the time of booking and insurance will be listed on your confirmation. Should you decide to arrange a policy yourself, please check carefully to ensure that it provides an equal or higher level of cover to that offered by us.

PRICES

Whilst we reserve the right to increase or decrease prices of our tours at any time, once you have made your booking and we have issued our confirmation, we guarantee that the price of your holiday will not be subject to any surcharges. You should, however, note that if you amend any details of your booking after it has been confirmed, you may be subject to an amendment fee as detailed in points 8 and 9.

The tour price includes:

  • Economy class airfares on IATA carriers from the UK
  • UK departure tax, government taxes and compulsory service charges
  • 20 kgs luggage allowance plus one piece of hand baggage
  • Accommodation and sightseeing as specified on your confirmation
  • Transport and meals as specified on your confirmation

The tour price does not include:

  • Travel insurance
  • Additional services (for example, those that may be supplied by hotels)

TOUR DETAILS

We reserve the right to change any of the tour particulars published in our brochure and supplementary flyers, on our website or contained within any quotation, at any time before we enter into a contact with you. Should this occur, we will notify you of any changes before entering a contract.

SPECIAL REQUESTS

Where special requests such as diet or room type are an important factor in the choice of your tour, you must advise us on the booking form. We are happy to pass your request onto the relevant supplier, but cannot guarantee that it will be accommodated. The provision of any special requests does not constitute a term of your contact with us.

DISABILITIES

If you or any member of your party has any medical problem or disability, which may affect your tour, or any other members of the group, you must tell us at the time of booking. Otherwise we reserve the right to cancel or change your tour as described in points 10 and 12.

CHANGES TO YOUR TOUR – UPON YOUR REQUEST

If you request any changes to your booking after our confirmation has been issued, you will be liable for any costs including administration and/or cancellation fees that arise as a result of the changes. We will do our best to meet your requests and avoid any additional costs, but this may not always be possible, particularly after your tickets and vouchers have been issued.

CANCELLATION OF YOUR TOUR – UPON YOUR REQUEST

If you or any of the persons named on the booking form wish to cancel the tour prior to departure, you must notify us in writing. Should you already be in receipt of your airline tickets, please return these to us along with your cancellation request. The following charges will apply per person, effective from the date we receive your written notification:

Number of days before departure Cancellation charge as a percentage of total
56 or more Deposit
43 - 56 30%
29 - 42 60%
8- 28 80%
0 - 7 100%

* Excluding insurance premiums & administration charges

In many instances, cancellation costs can be covered by appropriate travel insurance. A cancellation invoice will be sent to you, which you can then supply to your insurer.

CHANGES TO YOUR TOUR – BY US

We hope and expect to be able to provide you with all the services we have confirmed to you upon receipt of your booking. However, these services are provided by various independent suppliers, such as airlines and hotels, over which we have no direct control. On occasions changes do have to be made, so we reserve the right to do so at any time. If the change is minor, we will advise you as soon as possible, but we will have no further liability towards you.

A change of UK departure point, of flight time by more than 12 hours or of accommodation to a lower grade constitutes a significant change. In the case of a significant change before your departure we will provide you with the following alternatives:

  • alternative travel arrangements of equivalent or similar standard and price, if available
  • alternative travel arrangements of a lower standard together with a refund of the difference in price
  • to cancel your tour with a full refund of all monies paid

In all three cases minimum compensation will be paid as detailed below, unless the change occurs as a result of circumstances beyond our control:

 

Number of days prior to departure within which a significant change is notified to you Compensation Per Person
56 or more Nil
43 - 56 £30
29 - 42 £20
8 - 28 £40
0 - 7 £50

 

CHANGES TO YOUR TOUR – CIRCUMSTANCES BEYOND OUR CONTROL

We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseen situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, operational decisions of air carriers, civil strife, industrial disputes, natural disaster, bad weather, fire, epidemic, threatened or actual terrorist activity or war.
Due to the rather unpredictable current status of our economy and regular fluctuations in the Japanese Yen and British Pound exchange rate, we are only able to guarantee prices of our tours provided that the full balance is paid within 8 weeks of confirming the booking and paying a deposit.
After 8 weeks, we reserve the right to change the cost of the tour to reflect any changes in the exchange rate. Should you no longer require the tour and wish to cancel, please check our terms and conditions for details on the percentage of the deposit that can be returned to you.

CANCELLATION OF YOUR TOUR – BY US

We reserve the right in any circumstance to cancel your holiday for any reason. However, we will not cancel your holiday if it is within 57 days of departure unless it is for a reason beyond our control.

SURCHARGES

If there are any surcharges to be made, you will be notified at least 60 days before your departure. There will be no additional surcharges after this time. The following reasons will be valid for any surcharges:
a) A change in the Japanese Yen - British Pound exchange rate of more than 5% from the date of booking to the date of payment.
b) A new tax or duty is imposed by the airline or government which is beyond our control.

OUR COMMITMENT TO YOU

The air holidays and flights in this brochure are ATOL protected. We hold an Air Travel Organisers’ Licence (ATOL 4192) granted by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

We will carry out the tour as described on your confirmation to the best of our ability. We will accept responsibility for all the actions of our staff and suppliers when carrying out their work during the tour.

We will not accept responsibility if personal injury, illness, death, damage or loss is the result of:

  • your actions or those of other members of your party
  • the actions of a third party not related to the confirmed schedule of your tour
  • unforeseen circumstances which, even with all due care, we or our suppliers could not have anticipated or avoided
  • the actions of any other member of the tour group
  • any health or condition which was not informed to us at the time of booking
  • additional services (for example, those that may be supplied by hotels) which are not included as part of the tour price

For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is twice the price, the person affected, paid for their tour (not including insurance premiums and administration charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your tour. Where enjoyment of only some days has been affected, we will refund reasonable related expenses.

For claims which involve personal injury, illness or death as a result of carriage by aircraft, ship, train or coach, forming part of the tour booked before departure from the UK, our liability to pay compensation and/or the amount of compensation we will pay is limited in accordance with the liability of the carrier under any international convention which governs such services.

Should you or any member of your party suffer personal injury, illness or death through misadventure, arising out of an activity which does not form part of your tour booked before departure from the UK, we will, at our discretion, offer advice, guidance and assistance. This may include a contribution towards the initial legal costs of making your claim against the offending party. Any contribution made by us will be limited to GBP 5000.00 per booking form. Any request for assistance must be made in writing within 90 days of the misadventure in question. If you are able to make recovery of these costs, whether from the third party or from a policy of insurance, you may be asked to refund our outlay.

YOUR RESPONSIBILITIES

You must prepare all the necessary valid travel documents including full passports and visas. We cannot be liable if you are refused entry to a destination due to invalid documents. You must arrive at your departure airport no later than the time recommended by the relevant airport authority for the date of travel. You accept responsibility for any damage or loss caused by you or any member of your party.

If you are not happy with any aspect of the tour, it is your responsibility to make it known to Japan Travel Centre and the relevant supplier as soon as possible and during the tour wherever possible. If you do not report a problem which can be dealt with at the time, we cannot accept any associated liability at a later date. If your complaint is not resolved locally, you must write to us within 28 days of the completion of the tour. Please quote your booking reference number and daytime telephone number. We will reply to you within 28 days of receipt of your letter, as laid down by the ABTA Tour Operator’s Code of Conduct. We hope we can agree an amicable settlement to any claims we receive.

If we make a payment to you or any member of your party for death, personal injury or illness, you must give us or our insurers the rights you may have to take action against the person or organisations responsible and you must co-operate fully with us in seeking recovery of any payment we make.

TRAVEL INFORMATION AND DOCUMENTS

Tickets, vouchers, an itinerary and general destination information will be prepared for you approximately two weeks prior to travel. We strongly recommend that you read these carefully as flight times may have been adjusted since your confirmation was issued.

We are committed to improving the standard of our tours and it is only with the help of your feedback that we will be able to achieve our aim. We would therefore appreciate it if you would spend a few moments to complete and return the questionnaire which you will find with your travel documents.

DATA PROTECTION PRIVACY POLICY

Information about you and members of your party is collected by us when you request information or make a booking with us. You are responsible for ensuring that other members of your party are aware of our booking conditions and this privacy policy and that they consent to your acting on their behalf in your dealings with us. We may disclose this information to our suppliers for the purpose of arranging your tour and travel insurance (if applicable). We may use your information for the purpose set out in our data protection registration with the Office of Information Commissioner. From time to time we may contact you by post or email with information about special offers or tours. If you do not wish to receive such information, please notify us.

 

INSURANCE

We consider adequate travel insurance to be an essential component of any trip abroad. We therefore recommend that you purchase travel insurance that properly covers your participation in any activities you may undertake and for cancellation should you need to do so due to unforeseen circumstances. Visit our Insurance page for a quotation specific to your requirements.

 

PRIVACY STATEMENT

Japantravel.co.uk is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Security of personal data

All areas of the japantravel.co.uk website where you enter personal data are encrypted using industry standard SSL certificates. This prevents unauthorised interception of personal information during transmission from your computer to our servers. All passwords are encrypted on our databases using one-way industry leading 512bit encryption. In addition to this we do not retain any credit card information on our servers or databases.

Information collected

We collect the information you supply to us through our enquiry forms, and every time you e-mail us.

We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.

This aggregate information is used to:

- Aid strategic development

- Audit usage of the site

Use of personal information

We process personal information collected via Japan Centre for the purposes of:

- Providing the best possible service

- Processing any orders you may have made

- Providing you with information about products and services we offer

If you do not wish to receive information about our products or services, please tick the appropriate box on the enquiry form.

 

USE OF COOKIES

In order to maintain quality of service for customers and provide a better user experience, https://www.japan-railpass.co.uk collects certain information about visitors to its website using cookies.

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser and help us to provide him/her with the best possible experience.

Cookies can be utilised to make visiting a website more personal and efficient. For instance,
- displaying relevant navigation settings
- remembering your preferences
- improving the overall user experience

The cookies used by https://www.japan-railpass.co.uk

  • Functional cookies
    These are cookies which enable users to view https://www.japan-railpass.co.uk, use the functions on the websites and remember settings to improve their visits.
  • Analytic cookies
    These cookies help us to improve service and overall user experiences. The cookies collect information about the way in which visitors use https://www.japan-railpass.co.uk, including information about the browser usage, new visitor numbers, most visited pages, response to marketing activity and browsing times. Web Analytics cookies are one example of this type of cookie.
  • Marketing and other cookies
    We also use marketing cookies to show visitors our own and selected third parties’ advertisements on other websites (remarketing), potentially based on which pages they have visited. These cookies are typically placed by trusted third parties.
    These cookies are used to
    - show relevant and personalised advertisements based on your visits to https://www.japan-railpass.co.uk
    - measure the effectiveness of online advertising campaigns
  • Social Media

    We offer a share page widget on all of our web pages for Facebook, Google+ and Twitter. This allows you, the visitor, to easily share information that you are interested in with your friends, family and social networks. These sites may set a cookie when you are logged into their services. We have no control or liability over these cookies set, so you should check with the relevant third party’s cookie policy for more information.

    How to decline the use of cookies?

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

    To learn how to change your setting of cookies, please visit https://www.aboutcookies.org/.

    Please note that, if you adjust the cookie settings for https://www.japan-railpass.co.uk, this may prevent you from taking full advantage of our site afterwards.

    How do I opt out of online behavioural advertising?

    There are a number of sites which can help you opt out of online behavioural advertising from the third-party advertising agencies that operate online behavioural advertising for website publishers. You can opt out of a third-party vendor's use of cookies by visiting http://www.networkadvertising.org/choices.


    If you have any queries about our Privacy Statement you should contact our data controller by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at Japan Travel Centre (trading name: Gendai Travel Limited), 6 Southampton Place, London WC1A 2DB.

     

    TERMS & CONDITIONS FOR SUBMISSION OF REVIEWS AND COMMENTS

    We will store and use the information you supply us or which is supplied to us in your use of this Website for the purposes set out in our Privacy Statement. You will be/would have been asked to agree to our use of your information at the appropriate time.

    Information about cookies and their use by us on this Website can also be found in our Privacy Statement.

    By submitting any content to Japan Travel Centre, you warrant that:
    • the review is based on your own experience
    • all content that you post is accurate;
    • use of the content you supply does not violate these Terms and Condition and will not cause injury to any person or entity.

    For any content that you submit, you grant Japan Travel Centre a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify and delete.

    Japan Travel Centre reserves the right to change, condense or delete any content on Japan Travel Centre's website that Japan Travel Centre deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Japan Travel Centre does not guarantee that you will have any recourse through Japan Travel Centre to edit or delete any content you have submitted. Ratings and written comments are generally posted within three to five working days or in some cases, it may take longer. However, Japan Travel Centre reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Japan Travel Centre, are responsible for the contents of your submission.

    By submitting your email address in connection with your rating and review, you agree that Japan Travel Centre may use your email address to contact you about the status of your review and other administrative purposes.